1.1 Product Descriptions: Miezaan primarily offers human body smart scales, with the possibility of expanding to other weight measurement devices in the future. Product descriptions, specifications, features, and prices are available on our website. It is your responsibility to ensure the product’s compatibility with your needs.
1.2 Product Availability and Orders: All products are subject to availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing or product information, or suspected fraudulent activity.
1.3 Sales Offers: Sales offers are valid as advertised on our website or until the specified expiration date. We reserve the right to modify or terminate any offer at any time.
2. Prices
2.1 Pricing and Taxes: Prices are listed in USD and exclude shipping costs, taxes, and customs duties. Shipping costs will be calculated and displayed at checkout. Applicable taxes and customs duties are the responsibility of the customer.
2.2 Currency: All prices are listed in USD. We do not accept currency exchange charges.
2.3 Price Changes: Prices are subject to change without notice. The price displayed at checkout is the final price.
3. Payment
3.1 Payment Methods: We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, Afterpay, Klarna, and Zip Pay. Payment processing is subject to the terms and conditions of the chosen payment provider. Any fees associated with specific payment methods are the responsibility of the customer.
3.2 Payment Security: We utilize secure payment processing and rely on the security measures implemented by our payment providers to protect your payment information.
3.3 Subscription Payments: Currently, there are no paid subscriptions available. If subscription-based services are introduced in the future, the terms and conditions will be clearly communicated and require separate agreement. 3.4 Non-Payment and Account Termination: We reserve the right to suspend or terminate your account for non-payment or any violation of these Terms and Conditions of Sale.
4. Shipping and Delivery
4.1 Shipping: We primarily use Amazon FBA for shipping. We currently offer shipping to the USA, Canada, Mexico, and Australia. Delivery times may vary depending on the destination and other factors.
4.2 Delivery and Inspection: You or your designated recipient must inspect the products upon delivery. Any claims for damaged, defective, or incorrect items must be made within 14 days of receipt.
4.3 Shipping Restrictions: We reserve the right to restrict shipping to certain locations or addresses at our discretion.
5. Returns and Refunds
5.1 Return Policy: Unopened and unused products in their original packaging may be returned within 30 days of receipt for a full refund. Opened or used products may be returned within 14 days of receipt, subject to a 15% restocking fee.
5.2 Return Process: To initiate a return, please contact our customer service team through the contact form on our website or by emailing support@miezaan.com or hello@miezaan.com. You will be provided with a return authorization and instructions.
5.3 Refunds: Refunds will be processed within 30 business days of receiving the returned item, subject to inspection and approval. Refunds will be credited to the original payment method.
6. Warranty
6.1 Warranty Period: All Miezaan products come with a 1-year warranty against defects in materials and workmanship. You have the option to purchase an additional year of warranty for a total of 2 years of coverage.
6.2 Warranty Claims: To make a warranty claim, please contact our customer service team with proof of purchase and a description of the issue. We will provide instructions for repair or replacement.
7. After-Sales Service
7.1 Customer Support: Our after-sales service team is available to assist you with any questions or issues regarding our products. You can contact us through the contact form on our website or by emailing support@miezaan.com or hello@miezaan.com.
8. Dispute Resolution
8.1 Negotiation: In the event of a dispute, the parties agree to first attempt to resolve the matter through good-faith negotiations.
8.2 Arbitration: If negotiations fail, any unresolved dispute arising from these Terms and Conditions of Sale or your purchase of Miezaan products shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Wyoming, USA.
9. Governing Law
These Terms and Conditions of Sale are governed by the laws of the State of Wyoming, USA, without regard to its conflict of law provisions.
10. Force Majeure
Miezaan shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions of Sale if such delay or failure is caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government actions, or labor disputes.
11. Assignment and Transfer
You may not assign or transfer your rights or obligations under these Terms and Conditions of Sale without Miezaan’s prior written consent. Miezaan may assign or transfer its rights and obligations under these Terms and Conditions of Sale without your consent.
12. Entire Agreement
These Terms and Conditions of Sale, together with any additional terms and conditions referenced herein, constitute the entire agreement between you and Miezaan regarding your purchase of Miezaan products and supersede any prior or contemporaneous agreements, whether written or oral.
13. Severability
If any provision of these Terms and Conditions of Sale is held to be invalid or unenforceable, such provision shall be struck from the agreement and the remaining provisions shall remain in full force and effect.
14. Contact Information
If you have any questions about these Terms and Conditions of Sale, please contact us through the contact form on our website or by emailing support@miezaan.com or hello@miezaan.com.
